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01- What is the remote support tool?
Welcome to TMT's Remote Support Tool page! This page contains a link to a password-protected file that can help us troubleshoot your computer over the Internet. Because the file is password protected, you'll need to give us a call and ask for the password before you're able to download it. The file is about 280kb and should only take a few minutes to download depending upon your connection speed.
Below is a series of steps to help walk you through the installation process. The instructions below were created using Windows XP, but are similar for previous versions of Windows.
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02- What does the icon look like?
Once the support tool is downloaded you'll have to look for an icon that looks like this:
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03- Installing the remote support tool is an easy process.?
- Find the remote support tool icon and double-click it.
- A window will open up asking you what action you'd like to take. Click "Run."
- Another window will open telling you to close all other running programs to insure the program's proper installation.
- Now the window will display the User Agreement. In order to finish installation of the remote support tool you need to click "I Accept."
- The next window asks you where you'd like to install the remote support tool. If you're not sure where to install it just click "Install."
- The last window asks you if you want to finish the installation. Click "Finish" to finish up the installation.
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04- How do I uninstall the remote support tool?
Click on the "Start" button, go to programs, then the remote support tool file and click on Uninstall.
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